QueueDesk
Stays in the chat
The customer writes in Slack or Discord, as usual. They install nothing and learn no new interface.
Invisibly integrated into Slack and Discord
Customers write as usual.
Customers write as usual.
You see a ticket.
QueueDesk turns ordinary Slack and Discord messages into organized tickets, without the customer ever knowing.
No interruptions. No forms. Just better support.
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Invisible to customers No interruptions. No forms.
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Instant workflow Messages become tickets automatically.
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Organized and secure All conversations in one place.
Why QueueDesk
We don't compete on features. We compete on the absence of friction — for the end customer, for the agent and for the compliance team.
Silent until called
The bot doesn't read channels or listen to messages. It only reacts to the trigger emoji, nothing else.
Scrubbed before it reaches the AI
Email is optional, filled in only by the agent, if they choose. Whatever we send to the AI is automatically scrubbed of sensitive data before every call — and any ticket can be permanently deleted, on request.
Minimal risk, on paper
The AI doesn't decide and doesn't talk to customers. Under the EU AI Act, that means minimal risk — no third-party audits, no EU registration.
A human always decides
The AI prepares a reply. An agent reads it, adjusts it and hits send — every single time.
How it works
Four steps, nothing new for the end customer to learn.
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The customer writes an ordinary message in a Slack or Discord channel.
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An agent adds the 🎫 emoji to the message.
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A dedicated thread opens. The team is notified immediately.
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The agent replies directly in the thread, like any other message.
Frequently asked questions
What happens to my customers' data?
The conversation stays in the ticket so you can help the customer — otherwise you'd have nothing to reply to. Email and username are optional, filled in manually by the agent, only if you choose. Any text sent to the AI is automatically scrubbed of email, phone and other sensitive data before every call. And any ticket — messages, notes, everything — can be permanently deleted at the customer's request, with a downloadable receipt as proof.
Do I need to change anything in Slack or Discord?
No. You invite the bot to the channel where you want ticketing to work, and from there everything is automatic — the end customer writes exactly as before.
Does the end customer ever see the AI?
Never. The AI proposes drafts, triage and tags only inside the agent's dashboard — every reply sent is explicitly approved by a human. Copilot, not Autopilot.
What does compliance look like in an audit?
From a single place: a downloadable Audit Trail (CSV/JSON) with every AI action and the associated human intervention, plus a Minimal Risk assessment under the EU AI Act.
How much does it cost?
We're in the launch phase — access is limited for now, so we can work out a suitable plan directly with our first customers. Write to us and let's talk.
- GDPR by design
- Minimal Risk — EU AI Act
- Downloadable Audit Trail
- Full GDPR erasure, on request
Your first ticket appears within minutes.
Connect Slack or Discord — the rest is automatic.
Request access